Lorenza Help Center

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Start with the essentials to set up your theme.

New to Shopify? See our introduction to editing themes.

Frequently asked questions

Why doesn't my theme look like the demo?

All Shopify themes can only include a single layout of empty placeholder sections. Themes cannot include content, images, or specific pages from the demos. You can change the theme style to match the colors and fonts of one of the demos, but this will not change the sections or layout of your theme.

The demos provide just a few examples of how to use the theme. When you download Spark, you have access to all the same sections found in every demo. You can recreate any feature or page found in the demos. Or you can combine features and customize your store to have a substantially different layout and style, for any industry.

Why aren't changes in the editor showing on my site?

You may need to assign the template you are editing to your pages in the Shopify admin. See our guide for creating and assigning templates. If your theme isn't published yet, learn how to assign templates from unpublished themes.

It's also possible you have edited a 'Context' for a specific market, so the changes will only appear when visiting your site from certain countries. See our guide for Editing contexts for markets.

How do I find the H1 heading tags?

H1 headings are generated from page titles or the store name, following Shopify's recommended SEO structure. Page titles can be edited in your Shopify admin.

If you have concerns about H1 tags in your theme, see our H1 heading tags guide for answers to common questions.

Does Lorenza support multiple languages?

Yes. Lorenza includes a language selector in the Header and Footer. You will need to use an app (like Shopify’s Translate & Adapt) to translate your store content, and you may need to take some extra steps when setting up theme features. Learn more in our guide for selling in multiple languages.

Why are my swatches blank?

If your swatches appear blank, make sure that you are using an existing default color or that your image files match your variant names.

How do I set up mega navigations?

Lorenza has multiple types of mega navigations. You will need to setup your main menu before adding mega nav blocks. See the full mega navigation guide to learn more.

How do I remove the ‘Shipping’ and ‘Taxes’ messages?

Depending your store settings, default text for Shipping and Taxes appears on Cart and Product pages. Follow our guide for Editing default theme content to change or remove this text.

Will you help customize my store?

While our Support cannot offer code customizations, we can point you to a service that does. Just let us know what you're looking for — we might even have a solution for you with our available theme features.

Can I get a refund?

All theme sales are final and we are unable to provide refunds. As theme developers, we are not involved in billing or transactions through the Shopify theme store. Refund request need to be addressed to Shopify’s billing team ↗.

Theme version

We consistently update our theme with fixes and improvements, and we would love to hear your input on how we can make Lorenza even better.

Support

Our support team is here to answer any questions and address any issues arising from general use of the theme. We're available Monday to Friday, 10AM to 6PM PST, excluding statutory holidays.

Last updated 3 months ago

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