Eclipse Help Center

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Frequently asked questions

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Why doesn't my theme look like the demo?

All Shopify themes can only include a single layout of empty placeholder sections. Themes cannot include content, images, or specific pages from the demos. You can change the theme style to match the colors and fonts of one of the demos, but this will not change the sections or layout of your theme.

The demos provide just a few examples of how to use the theme. When you download Eclipse, you have access to all the same sections found in every demo. You can recreate any feature or page found in the demos. If you have purchased Eclipse, you can add free template code to replicate the Coastal demo home page layout.

Why aren't changes in the editor showing on my site?

You may need to assign the template you are editing to your pages in the Shopify admin. See our guide for creating and assigning templates. If your theme isn't published yet, learn how to assign templates from unpublished themes.

It's also possible you have edited a 'Context' for a specific market, so the changes will only appear when visiting your site from certain countries. See our guide for Editing contexts for markets.

Does Eclipse support multiple languages?

Yes. Eclipse includes a language selector in the Header and Footer. You will need to use an app (like Shopify’s Translate & Adapt) to translate your store content, and you may need to take some extra steps when setting up theme features. Learn more in our guide for selling in multiple languages.

Will you help customize my store?

While our Support cannot offer code customizations, we can point you to a service that does. Just let us know what you're looking for — we might even have a solution for you with our available theme features.

Do you provide refunds?

All theme sales are final and we are unable to provide refunds. As theme developers, we are not involved in billing or transactions through the Shopify theme store. Refund request need to be addressed to Shopify’s billing team.

How do I set up mega menus?

Create a nested menu in the Shopify admin, then add a mega menu block to the header. See the full mega menu guide to learn more.

Can I add custom fonts?

Before deciding to use a custom font, we highly recommend considering one of the hundreds of fonts in Shopify's Font Picker as your first choice, since they are fully supported by all our themes. If you're familiar with HTML and CSS, or have a developer, it's possible to add fonts using Custom CSS. Please note the we cannot support custom code or related issues.

Theme version

We consistently update our theme with fixes and improvements, and we would love to hear your input on how we can make Eclipse even better.

Contact us

Our support team is here to answer any questions and address any issues arising from general use of the theme. We're available Monday to Friday, 10AM to 6PM PST, excluding statutory holidays.

Last updated 2 months ago

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