FAQ page

Template

The FAQ page template makes it easy to provide answers to common questions about your store. The template includes preset sections collapsible rows to organize questions by different categories, such as "Orders", "Shipping", and "Products".

This guide explains how to set up the FAQ page template using theme sections, and includes demo examples and recommendations to get you started.

Quick setup

For your FAQ page, you first need to create a page and assign the about template in your Shopify admin. Then, in the theme editor, you can customize the FAQ page template using the preset theme sections.

Create page and assign template

In your Shopify admin, you need to create a page and assign the FAQ template.

Shopify | Pages are a Shopify feature: see Shopify's guide for creating pages ↗.

STEPS

In your Shopify admin:

1. Click Online store > Pages.

2. Click Add page.

3. Add a Title (e.g. "FAQ").

   The title will be used for the page URL (e.g. www.store.com/faq).

   You don't need to add anything to the Content field. You will add the page content by editing the template in the theme editor.

4. (Optional). Under Visibility, you can click Hidden if you don't want to publish the page to your live site yet.

5. Click the Theme template menu and select faq to assign the template to your page.

   

   Note: Templates can't be assigned on unpublished themes. Your changes to templates will be saved and can be assigned when you buy and publish the theme.

6. Click Save.

Edit FAQ page template

The default faq template includes preset theme sections to add common questions and answer, and link to your contact page.

We recommend first editing the preset sections and hiding any sections you won't use. Then, you can add other theme sections to further customize your page.

STEPS

In your theme editor (Customize):

1. Use the Templates selector to open Pages > contact.

   
2. Click Change in the "PREVIEW" section to select the page you want to use for your contact page.

   A warning symbol (!) next to the page name means that the template is not assigned. Click the page name to go to your Shopify admin, and assign a template.

3. Click (+) Add image to display an image next to the contact form.

   We recommend using an image with a portrait orientation.

4. Under Template, click (+) Add section to further customize your page with theme sections.

   Click and hold the drag and drop handles ⋮⋮ to change the order of sections.

5. Click Save.

   Remember to assign the template and set your page to Visible in your admin.

6. (Recommended.) Link to your contact page in your Header and Footer menus.

7. Click Save.

Settings reference

The FAQ template has the following pre-set sections.

Setting	Description
Rich text	Use this section for an introduction and an optional button to link to another page. Learn more about the Rich text section.
Question and answers	Use this section to add your specific frequently asked questions and answers. Learn more about the Questions and answers section.

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Related links

Templates