# Store access requests

Our support team may need to access your storefront's Shopify admin to assist you. To do so, our team will send a **Collaborator Request**. Before our team can begin working, the store owner must accept the request.

Our team will request access only as needed to address issues on your store. Collaborators do not count towards your store's staff limit, and you can cancel or edit requests at any time.

![](https://1086282208-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6iv1HA2gJCuwR5V6stX%2Fuploads%2Fgit-blob-213d01be50933e0e0191845c89df562cce10a72c%2Fsupport-collab-request.jpeg?alt=media)

### **Sharing collaborator request code**

If your store requires [Collaborator codes](https://help.shopify.com/en/manual/your-account/staff-accounts/collaborator-accounts#enable-the-code), you must share the code with our team before we can submit a request.

To find your store's collaborator code, go to **Settings > Users and Permissions**. Copy the 4-digit **Collaborator request code** and send it to us by email.

![](https://1086282208-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6iv1HA2gJCuwR5V6stX%2Fuploads%2Fgit-blob-88b6ec6dfa35b0c55077dddbd8fc007556ae2921%2Fsupport-collab-code.jpeg?alt=media)

### **Accepting collaborator requests**

After our support team submits an access request, Shopify will send you an email notification to your store's primary email address.

As the store owner, you can either grant access based on our support team's request or modify the permissions before accepting.

<details>

<summary><mark style="color:blue;"><strong>STEPS</strong></mark></summary>

1. Open the email, then click **View request**.

   ![](https://1086282208-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6iv1HA2gJCuwR5V6stX%2Fuploads%2Fgit-blob-e9f5305f3144ef796d2ec59a8f6832cadd0fe441%2Fsupport-request-email.jpeg?alt=media)

   > Access requests are also found in **Settings > User and permissions**. Click **Review request** in the notification under **Collaborators**.
2. Review the permissions under **Collaborator information**.

   > You can edit selected permissions if needed.

   ![](https://1086282208-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fl6iv1HA2gJCuwR5V6stX%2Fuploads%2Fgit-blob-e8977bb8dd619d7c95be85a6411129d254e30d3a%2Fsupport-collab-review.jpeg?alt=media)
3. Click **Accept request.**

</details>

### **Removing collaborator access**

After our support team has addressed your issue, you may want to remove collaborator access. You can manage collaborator access in **Settings > Users and permissions**.

<details>

<summary><mark style="color:blue;"><strong>STEPS</strong></mark></summary>

In your **Shopify Admin**:

1. Click **Settings** > **Users and permissions**.
2. Click the collaborator's name.
3. Click **Remove collaborator account**.
4. Enter your password, and then click **Remove**.

</details>

\\

***

> **Related links**
>
> [Support policy](https://help.fluorescent.co/lorenza/support/support-policy)\
> [Shopify vs Theme issues](https://help.fluorescent.co/lorenza/support/shopify-vs-theme-issues)\
> [Store access requests](https://help.fluorescent.co/lorenza/support/store-access-requests)\
> [Theme updates](https://help.fluorescent.co/lorenza/readme/theme-updates)