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Lorenza
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Lorenza
HelpEclipseCornerstoneStilettoLorenzaSparkIraContext
  • Lorenza Help Center
    • Start using Lorenza
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    • FAQs
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      • Upgrade to OS2
    • Changelog
  • General
    • Editing themes
      • Adding sections
      • Using templates
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      • H1 heading tags
      • SEO for Shopify themes
      • Online store speed
    • Image guide
      • Web ready photography
      • Image sizes
      • File formats
      • Theme image settings
    • Adapting theme content
      • Edit default theme content
      • Multiple languages
      • Dynamic content with metafields
      • Unique content for markets
  • Theme styles
    • Theme settings
    • Style presets
    • Fonts
    • Colors
    • Animation
    • Buttons
  • Pages
    • Templates
      • Home page
      • About page
      • Blogs page
      • Blog posts template
      • Collections list page
      • Contact page
      • Password page
      • Search page
      • 404 page
    • Header
      • Logo
      • Layout and style
      • Mega navigation
      • Transparent header
      • Quick search
      • Customer account link
    • Footer
      • Links block
      • Newsletter block
      • Text and image block
      • Language selector
      • Country selector
      • Payment icons
      • Social media icons
    • Utility bar
      • Announcements
  • Sections
    • Theme sections
      • Blog posts
      • Collapsible row list
      • Collection list
      • Collection list grid
      • Featured collection
      • Featured collection grid
      • Featured collection row
      • Featured product
      • Gallery
      • Image hero
      • Image with text
      • Image with text split
      • Map
      • Mosaic grid (2 columns)
      • Mosaic grid (3 columns)
      • Newsletter
      • Quotes
      • Rich text
      • Shoppable feature
      • Shoppable image
      • Slideshow
      • Slideshow split
      • Testimonials
      • Text columns with images
      • Video
      • Video hero
    • Popups
  • Products
    • Product listings
    • Product badges
    • Quick shop
  • Product pages
    • Product template
      • Pre-order template
    • Layout and style
      • Breadcrumbs
      • Navigation buttons
      • Media gallery
      • Gift recipient form
    • Product page blocks
      • Default blocks
        • Title
        • Price
        • Description
        • Variant selector
        • Quantity selector
        • Buy buttons
        • Local pickup banner
        • Share icons
      • Accordion block
      • Complementary products
      • Information popup
      • Payment block
      • Security block
      • Shipping block
      • Stock level indicator
      • Text block
      • Text with image
      • Text with video
      • App blocks
    • Product page sections
      • Product reviews
      • Recently viewed products
      • Recommended products
    • Variant options
      • Variant chips
      • Variant swatches
        • Enable swatches
        • Use default colors
        • Use custom images
        • Dynamic option availability
        • Show on collections
  • Collection pages
    • Collection template
    • Banner
      • Breadcrumbs
    • Product grid
    • Filters and sorting
  • Cart
    • Cart page
    • Fly-out cart
  • Support
    • Support policy
    • Shopify vs Theme issues
    • Store access requests
  • For developers
    • Custom CSS
    • Custom fonts
    • Custom Liquid
    • Custom JavaScript events
    • Edit Theme JavaScript
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Lorenza Help Center

Last updated 8 months ago

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Get started

Start with the essentials to set up your theme.

New to Shopify? See our .

Frequently asked questions

Why doesn't my theme look like the demo?

All Shopify themes can only include a single layout of empty placeholder sections. Themes cannot include content, images, or specific pages from the demos. You can to match the colors and fonts of one of the demos, but this will not change the sections or layout of your theme.

The demos provide just a few examples of how to use the theme. When you download Spark, you have access to all the same sections found in every demo. You can recreate any feature or page found in the demos. Or you can combine features and customize your store to have a substantially different layout and style, for any industry.

Why aren't changes in the editor showing on my site?

You may need to assign the template you are editing to your pages in the Shopify admin. See our . If your theme isn't published yet, learn how to .

It's also possible you have edited a 'Context' for a specific market, so the changes will only appear when visiting your site from certain countries. See our guide for .

How do I find the H1 heading tags?

H1 headings are generated from page titles or the store name, following Shopify's recommended SEO structure. Page titles can be edited in your Shopify admin.

If you have concerns about H1 tags in your theme, see our for answers to common questions.

Does Lorenza support multiple languages?
Why are my swatches blank?
How do I set up mega navigations?
How do I remove the ‘Shipping’ and ‘Taxes’ messages?
Will you help customize my store?

While our Support cannot offer code customizations, we can point you to a service that does. Just let us know what you're looking for — we might even have a solution for you with our available theme features.

Can I get a refund?

Theme version

We consistently update our theme with fixes and improvements, and we would love to hear your input on how we can make Lorenza even better.

Support

Our support team is here to answer any questions and address any issues arising from general use of the theme. We're available Monday to Friday, 10AM to 6PM PST, excluding statutory holidays.

Yes. Lorenza includes a language selector in the and . You will need to use an app (like Shopify’s ) to translate your store content, and you may need to take some extra steps when setting up theme features. Learn more in our guide for .

If your swatches appear blank, make sure that you are using an or that your match your variant names.

Lorenza has multiple types of mega navigations. You will need to setup your main menu before adding mega nav blocks. See the full to learn more.

Depending your store settings, default text for Shipping and Taxes appears on Cart and Product pages. Follow our guide for to change or remove this text.

All theme sales are final and we are unable to provide refunds. As theme developers, we are not involved in billing or transactions through the Shopify theme store. Refund request need to be addressed to .

existing default color
image files
mega navigation guide
Editing default theme content
Shopify’s billing team ↗
Support policy
Shopify vs Theme issues
Store access requests

Find release notes for the latest versions.

Learn how to update your theme version.

View and add requests for future theme development.

Edit theme styles

Design pages

Use sections

introduction to editing themes
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change the theme style
H1 heading tags guide
Theme settings
Colors
Fonts
Product listings
Templates
Home page
Product template
Collection template
Theme sections
Header
Footer
Popups
Translate & Adapt
selling in multiple languages

Changelog
Theme updates
Feature requests
Contact us
Footer
guide for creating and assigning templates
assign templates from unpublished themes
Header
Editing contexts for markets