Lorenza Help Center

Get started

Start with the essentials to set up your theme.

New to Shopify? See our introduction to editing themes.

Frequently asked questions

See all FAQs →

Does Lorenza support multiple languages?

Yes. Lorenza includes a language selector in the Header and Footer. You will need to use an app (like Shopify’s Translate & Adapt) to translate your store content, and you may need to take some extra steps when setting up theme features. Learn more in our guide for selling in multiple languages.

Why are my swatches blank?

If your swatches appear blank, make sure that you are using an existing default color or that your image files match your variant names.

How do I set up mega navigations?

Lorenza has multiple types of mega navigations. You will need to setup your main menu before adding mega nav blocks. See the full mega navigation guide to learn more.

How do I remove the ‘Shipping’ and ‘Taxes’ messages?

Depending your store settings, default text for Shipping and Taxes appears on Cart and Product pages. Follow our guide for Editing default theme content to change or remove this text.

Will you help customize my store?

While our Support cannot offer code customizations, we can point you to a service that does. Just let us know what you're looking for — we might even have a solution for you with our available theme features.

Can I get a refund?

All theme sales are final and we are unable to provide refunds. As theme developers, we are not involved in billing or transactions through the Shopify theme store. Refund request need to be addressed to Shopify’s billing team ↗.

Theme version

Lorenza was initially released November 2020. Versions 4.0.0 and later are built for Shopify's latest theme architecture ↗ called "Online Store 2.0" (OS2).

We consistently update our theme with fixes and improvements, and we would love to hear your input on how we can make Cornerstone even better.

Support

We're here to answer questions about your theme and address any issues arising from general use of the theme.

Our Support team is available Monday to Friday, 10AM to 6PM PST, excluding statutory holidays.

Last updated