FAQ page

The FAQ page template makes it easy to provide answers to common questions about your store.

The template includes preset sections collapsible rows to organize questions by different categories, such as "Orders", "Shipping", and "Products".

See demos: Vogue | Craft | Organic | Chic

Create page and assign template

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In your Shopify admin, create a page and assign the `faq` template to the page.

1

From your Shopify admin, go to Online store > Pages. Click Add page.

Pages are a Shopify feature: learn more in Shopify's guide for creating pages ↗.

2

Enter a page Title (e.g. "FAQ").

The title will not appear in the template. The title will be used for the page URL (e.g. www.store.com/faq). You don't need to add anything to the Content field. You will add the page content by editing the template in the theme editor.

3

Click the Theme template dropdown to assign the faq template to the page.

If the theme isn't published, learn how to assign templates from unpublished themes

4

Click Save.

Edit FAQ template

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In the theme editor, edit the "faq" template to design the layout and content of your page.

We recommend first editing the preset sections and hiding sections you won't use, before adding other sections.

1

Open "faq" template

In your Theme editor, use the template selector to open the faq template that you want to use.

2

Preview page

Under "PREVIEW", click Change and select the page you created in the Shopify admin.

A warning symbol (!) next to the page name means that the template is not assigned. Click the page name to assign the template in the Shopify admin.

3

Customize sections

Edit the preset theme sections to add custom page content and styles.

Under Template, click (+) Add section to further customize your page with theme sections.

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Related links

Templates