FAQ page

Template

The FAQ page template makes it easy to provide answers to common questions about your store. The template includes preset sections collapsible rows to organize questions by different categories, such as "Orders", "Shipping", and "Products".

See demos: Vogue | Craft | Organic | Chic

Quick setup

For your about page, you first need to create a page and assign the FAQ template in your Shopify admin. Then, in the theme editor, you can customize the FAQ page template using the preset theme sections.

Tip | Check out Shopify's blog post about what to include in your "About Us" page ↗.

Create page and assign template

In your Shopify admin, you need to create a page and assign the about template.

Shopify | Pages are a Shopify feature: see Shopify's guide for creating pages ↗.

If your theme isn't published yet, learn how to assign templates from unpublished themes

STEPS

In your Shopify admin:

  1. Click Online store > Pages.

  2. Click Add page.

  3. Add a Title (e.g. "FAQ").

    The title will be used for the page URL (e.g. www.store.com/faq).

    You don't need to add anything to the Content field. You will add page content by editing the about template in the theme editor.

  4. [Optional] Under Visibility, you can click Hidden if you don't want to publish the page to your live site yet.

  5. Click the Theme template menu and select about to assign the template.

    Note: If your theme isn't published yet, learn how to assign templates from unpublished themes

  6. Click Save.

Edit about page template

The faq template includes preset theme sections to add common questions and answer, and link to your contact page.

We recommend first editing the preset sections and hiding any sections you won't use. Then, you can add other theme sections to further customize your page.

STEPS

In your theme editor (Customize):

  1. Use the Templates selector to open Pages > FAQ.

  2. Under "PREVIEW", click Change and select the page you want to use for the about template.

    A warning symbol (!) next to the page name means that the template is not assigned. Click the page name to go to your Shopify admin, and assign a template.

  3. Edit preset theme sections to add custom page content and styles.

    Use the Rich text section to introduce your frequently asked questions and add a button to link to your Contact page, for example.

    Use the Collapsible row list sections to list your frequently asked questions with answers below.

  4. Under Template, click (+) Add section to further customize your page with theme sections.

    Click and hold the drag and drop handles ⋮⋮ to change the order of sections.

  5. Click Save.

    Remember to assign the template and set your page to Visible in your admin.

  6. (Recommended.) Add a link to your about page in the Header and Footer menus.

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